Comparing Community and Enterprise Support

Those who require enterprise-quality support for production deployments should consider a Sun GlassFish Enterprise Server support subscription. The subscription offers many benefits including expert developer assistance, software releases and updates, access to knowledge base, indemnification and more. Those who are developing leading edge features or do not require enterprise-quality support may find that community support is adequate.  To help make the decision that is right for you, see the support feature table below.

Support Feature Table

Support Feature
GlassFish Server Community Edition
Sun GlassFish Enterprise Server
Forum and User Mailing List
X
X
Online Community and Sun Documentation
X
X
Online & Telephone Technical Support

X
Sun Developer Expert Assistance

X
Sun Spectrum eLearning Library

X
SunVIP Interop Support

X
Customer Advocate

X
Customer-Focused Support Team

X
On-Demand Software Updates and Upgrades

X
Sun Alerts and Notifications

X
Knowledge Base Access

X
Access To Sustaining Branch

X
SunSpectrum Training Credits (if eligible)

X

If you have any questions or comments, please contact us. If you are ready to buy support, talk to a Sun representative or Buy Support Online.